How to Refund a Specific Transaction

1. Navigate to https://merchant.helixpay.com/transactions

2. Select the transaction that you want to refund

3. Click "Refund"

4. Click the "Refund amount" field and enter the amount that you want to refund to your customer. If the original transaction had products you would be able to select individual products

5. Select the reason for the refund

6. Click the "Refund" button

7. Enter your password and click "Confirm"

8. You will be redirected to the transaction list where you can view the refund receipt

9. Click "Original Transaction" to navigate to the original sale

10. Details of the new refund are now displayed