Refunding Transactions

You have the capability to refund transactions through the Helix Pay app and Merchant portal. All card transactions are eligible for refunds. However, pay by bank transactions cannot be refunded. To refund a card transaction, your account balance must be equal to or greater than the requested refund amount. It's important to note that you cannot refund an amount exceeding the original sale amount.

Mobile Refund walkthrough

Merchant Portal refund walkthrough