Getting Paid – Payouts

Once your account is created and we've verified your information, you're ready to start accepting payments. Before we can transfer these funds to your external bank account, you'll need to provide your bank details to us through the Merchant portal. We validate the details you provide to ensure their accuracy, so please make sure to enter the correct information. Successful payouts to incorrect details may not always be recoverable.

Managing Payouts

It's your hard-earned money, and you're in control of when it reaches your linked bank account. Payouts occur on a scheduled basis. You can choose from a list of available payout schedules to align with your accounting preferences. Please be aware that certain schedules may come with nominal fees to cover the costs of higher payout frequencies – these fees are displayed in the Merchant portal.

In addition to scheduled payouts, you can also access your funds instantly using Instant Payouts. To request an Instant Payout, visit the payouts page. Eligibility criteria for this feature may change over time. The terms and conditions for Instant Payouts can be found here.

Payout Details

  • Payout Amount: Helix Pay batches all account activity at the time of a scheduled payout and transfers your entire account balance to your external bank account. This includes all credits and debits, such as sales, refunds, fees, and hardware orders. These details can be viewed on the statement page and exported to CSV or PDF.

  • Payout Limits: Helix Pay doesn't impose limits or reserve funds on your account. Occasionally, we might temporarily hold a payout if the amount significantly deviates from your usual patterns or if our fraud monitoring system detects suspicious activity. Our support team will reach out if additional information is needed in such cases.

  • Minimum Account Balance: If you've configured a minimum account balance in your payout settings, your payout will be your full account balance at the time of payout, minus the configured minimum amount.

  • Payout Timing: We utilize the faster payments network to transfer your funds. Payouts are usually instant, crediting your bank account within minutes. However, in some cases, it might take longer for the payout to be fully credited and available for use. Please allow at least 24 hours for the payout to settle before reaching out to our support team.

Tracking Payouts

Payouts to your external bank account will be labeled as "Helix - Scheduled Payout" or "Helix - Instant Payout". You can monitor the status of your payouts in the Merchant portal. If configured in your notification settings, you'll also receive an email when a payout is sent. Each payout's details are displayed, indicating the total credits, fees, and more.